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Victorinox replaced a blade on a 1985 knife for £10 + return postage. (mastodon.online)

submitted 1 week ago by lgsp@feddit.it to c/buyitforlife@sh.itjust.works

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A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.

It came back today, fully repaired, cleaned, polished, lubricated and in a new box.

Total cost: £10 + return postage.

They sent the knife back with an invoice. I didn't have to pay a penny before the job was done.

A product that's been out of production for almost 40 years, repaired at very little cost by the original manufacturer.

I'm stunned. Happy, impressed, grateful and stunned.

I have at least a couple of victorinox Swiss army knives, I will keep this in mind!

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[–] Deebster@infosec.pub 14 points 1 week ago (1 children)

Did they send back the original blade as well? I suppose they may as well since they have no use for it and it may be sentimental for the owner.

[–] lgsp@feddit.it 16 points 1 week ago

I think this is good practice from repair people: my motorbike mechanic would always keep the old parts when replacing them, to show me the status when I was taking the motorbike back. It's a sort of transparency move that I actually appreciate.

And moreover, the old part is still yours, so it makes sense to give it back to you, unless you explicitly say otherwise