this post was submitted on 11 Aug 2023
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Support (lemm.ee)

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sunaurus@lemm.ee
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No confirmation email (lemmy.world)
submitted 1 year ago by Helfrd0771@lemmy.world to c/support@lemm.ee
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I tried to join this instance today, but never received the conformation email. When I tried to register, it said my email was already in use (for the first time I'm guessing).

Is there anything I can do to resolve this issue?

Thank you.

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[–] martinbasic@lemm.ee 1 points 1 year ago* (last edited 1 year ago) (1 children)

Just look around the repository, I think your situation might similar to issue 3757

https://github.com/LemmyNet/lemmy/issues/3757

Quote:

[...]You're saying when someone requests their password 3 times it completely breaks email for the whole instance for 24 hours?

No just for that user for 24 hours

Wait 24 hours, then try to register again with different email. If no avail, you might need to ask the admin for help on the verification email issue.

[–] inkaine@mastodon.online 2 points 1 year ago (1 children)

@martinbasic

> you might need to ask the admin for help on the verification email issue.

Yeah, I already sent @sunaurus a pm. Just wanted to add here that it might be a broader issue, that affects more people.

[–] sunaurus@lemm.ee 2 points 1 year ago* (last edited 1 year ago) (1 children)

Hey, unless you sent it from a different account, I have not received a PM from you (I just double checked as well). Please let me know if you still need help. If you still need help, please send an e-mail with details about what e-mail and username you signed up with to admin [at] lemm.ee and I can investigate further.

[–] inkaine@lemm.ee 1 points 1 year ago

Thank you for fixing the issue manually. :-)

For the server all emails to me were sent correctly, yet they never arrived. @sunaurus had to manually change to another email for me, which is now working.