Support (lemm.ee)

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lemm.ee Support

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founded 1 year ago

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sunaurus@lemm.ee

No confirmation email (lemmy.world)

submitted 1 year ago by Helfrd0771@lemmy.world to c/support@lemm.ee

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I tried to join this instance today, but never received the conformation email. When I tried to register, it said my email was already in use (for the first time I'm guessing).

Is there anything I can do to resolve this issue?

Thank you.

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[–] inkaine@mastodon.online 2 points 1 year ago (1 children)

@martinbasic

> you might need to ask the admin for help on the verification email issue.

Yeah, I already sent @sunaurus a pm. Just wanted to add here that it might be a broader issue, that affects more people.

[–] sunaurus@lemm.ee 2 points 1 year ago* (last edited 1 year ago) (1 children)

Hey, unless you sent it from a different account, I have not received a PM from you (I just double checked as well). Please let me know if you still need help. If you still need help, please send an e-mail with details about what e-mail and username you signed up with to admin [at] lemm.ee and I can investigate further.

[–] inkaine@lemm.ee 1 points 1 year ago

Thank you for fixing the issue manually. :-)

For the server all emails to me were sent correctly, yet they never arrived. @sunaurus had to manually change to another email for me, which is now working.