this post was submitted on 17 Feb 2024
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Hopefully this sets a precedent for other companies thinking of replacing their employees with language models
It's setting the precedent that I'm trying out every chat bot owned by a company to get free shit now.
Companies are about to find out just how expensive it is to remove front line labour.
I think that with people constantly figuring out how to game the GPT chat bots, if we see a few more rulings like this where companies are liable for the chat bot's responses, we'll see a shift back towards "dumb bots" where there's explicit control over the responses. If people realize you can get free stuff just by manipulating a chat bot, and a company is liable for what the chat bot says...I just don't think it's tenable for them.
They wouldn't have done it without crunching some numbers, but if they didn't consider the system to be fallible, then it's on them for not thinking it through. They'll develop it more to get a better product, but it costs them money and ideally the cost will be more than simply having people with jobs doing the work.