this post was submitted on 18 Jul 2024
19 points (91.3% liked)
Melbourne
1871 readers
52 users here now
This community is a place created for the people of Melbourne and Victoria. We are a positive, welcoming and inclusive community. We might not agree about everything, but we always strive to stay civil and respectful.
The focus of our discussions is based around things that affect Victoria, but we are also free to discuss our local perspective on wider issues. Or head to the regular Daily Random Discussion thread to talk about anything.
Ongoing discussions, FAQs & Resources (still under construction)
Adoption Certificate for Nellie, the Daily Thread numbat (with thanks to @Catfish)
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
So question: when you have to rate something that doesn't apply, do you give it a 5 or 3 star? eBay always asks me to rate seller communication, which is almost never relevant. They mark it as posted, and that's generally the extent of the "communication". I have been marking that as 3 stars, but I was thinking, that probably brings down their averages, right? I'd be annoyed if my feedback rate went from 100 to 99.97% because someone thought something was irrelevant.
Seems like a bit of a disconnect between how I issue ratings and how I take ratings into account. All this online review stuff seems to have skewed the bare minimum rating from a 3. i.e I probably wouldn't consider a shop or seller that's only rated 3 stars, even though in my mind, 3 stars means neutral, when it comes to reviews, 3 stars seems bad
5 stars. That's the default.
The logic to US companies is backwards to us. We think of it as earning your stars. And yeah, 3 is kinda average. Not bad, not great.
They think of it as 5 stars is normal. Perfect every time. You lose points for imperfections.
Example: An Uber driver would lose their job at around 4.1 average rating. So after your trip, you can say 5 stars (normal) or anything else (fire this driver).
It's stupid, and completely ruins the point of a rating scale. Plus, it's also not really compatible with Australian culture. We would think 4 stars is good. 3 stars is ok.
@Nath @Baku
An eloquent and insightful explanation of Aussie culture there. Five stars is probably wanky overkill. Four stars sounds expensive. Three stars is normal. Two stars getting a bit bogan. One star quite feral.
@stepchook @Nath @Baku yes this is infuriating in many of the sharing/gig economy areas, and it's definitely Aussie culture but also many others, US is actually the cultural outlier here.
To the point that I basically will never allow French people in Airbnb because they ALWAYS rate low.