this post was submitted on 17 Aug 2023
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This is very troubling, and I'm not even sure where to start. I recently received an email message from my ISP which alerted me to an incoming update. I didn't worry too much since this is obviously not the first update they've ever pushed through.

However, after this update, I noticed that my guest connections and some other things had changed / disappeared. I logged on to my router, and I immediately noticed my custom password had been reset to the default. No problem, I entered it.

At this point, I saw that all of my options were greyed out. I could change the password, which I did, but nothing else. I immediately called my ISP.

I was told that I would have to use their app now, so as much as I dislike using proprietary phone apps, I conceded and installed the app through the Play store.

However, the agent was not entirely honest with me. I still can't bifurcate my 2.4g and 5g connections, nor can I add or remove any guest connections. I immediately enabled "privacy mode" via the app, which purportedly prevents information from being collected by something called "HomePass," and I "Delete[d] Guard events" whatever the hell that means, but this seems really troubling. I can no longer access my modem/router settings via the normal interface, but have to use an Android app?

There is only one other ISP in my area. They have much worse/slower service, but should I switch, or is this just the "new normal"? Does what I'm describing even make sense? I'm not a tech expert, but I feel like I've self-taught myself how to navigate these settings, and learned from others in online forums, but now ... an Android app?

I'd appreciate any advice. I'd even be willing to purchase my own modem/router instead of using the one from my ISP, if that fixes this mess.

Edit: So I need my own router, at least. I did some research, and these are the ones I can get locally that are within my budget:

  • TP-Link Archer AC1900 Dual-Band Mu-Mimo Wi-Fi Router with Gigabit Port

  • Linksys AC1200 Dual Band WiFi 5 Router

  • TP-Link Archer AX1500 WiFi 6 Dual-Band Wireless Router | up to 1.5 Gbps Speeds

  • TP-Link Archer C54 | AC1200 MU-MIMO Dual-Band WiFi Router

  • NETGEAR - Nighthawk AC1900 WiFi Router, 1.9Gbps (R6900) I’VE BEEN WARNED AGAINST NETGEAR THOUGH IN OTHER FORUMS

  • TP-Link | AX1800 4 Stream Dual-Band WiFi 6 Wireless Router | up to 1.8 Gbps Speeds

  • TP-Link Archer AX3000 | 4 Stream Dual-Band WiFi 6 Wireless Router | up to 3 Gbps Speeds

  • Linksys E7350 AX1800 Wi-Fi 6 Wireless Router

Am I right in thinking the TP-Link AX3000 is best?

Edit 2: At first, I bought the Netgear AC1900, which seemed like a great deal. Turns out it was unusable without creating a netgear account, so I returned it in exchange for the TP-Link Archer AX1500, and it appears to be working! I got everything set up pretty close to the way it was before, except even better.

Once I save money, I'll also invest in a different modem and return this one to my ISP.

This was a big wake-up call for me in terms of privacy. I never listened to people saying not to use your ISP's equipment because I always trusted my ISP (it's not one of the big name ones). Never trust a company. Lesson learned. I appreciate all the responses I got! This community is great!

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[–] habanhero@lemmy.ca 5 points 1 year ago (1 children)

I have been running a TP-Link Archer C4000 for several years now. Super solid, great price, no complaints. For me the tri-band capability is more important than Wifi-AX, which isn't very useful unless you need incredibly fast network speed or if you have a ton of devices (which all need to be supporting AX).

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[–] kite@lemmy.world 5 points 1 year ago (7 children)

I don't know if anyone has murmurings this yet, but if you leave a landline that is through your ISP, and connected to the router, you may not be able to use your own router. Spectrum doors not let you, and despite all the research I did before, I did not find that out until after I purchased my own. You can ask them to split the line and use the old router with the phone, and your new router for internet, but there are potential issues with degradation of service involved, as well as the more mundane problems of running into ISP support who are not interested in understanding what you want, and getting the line actually, physically split.

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[–] jlow@beehaw.org 5 points 1 year ago

Wow, never heard of anything like it though it feels plausible that your ISP would be able to do this. I'm not an expert on this in any way though, just a self-taught, self-hoster. My first thought was getting yourself another router as well, though I'm not 100% sure if this would work. I dimly remember that I had to change my ISP's router to "modem-mode" or something when I did this years back. And if your ISP doesn't allows this ...

[–] furrowsofar@beehaw.org 5 points 1 year ago* (last edited 1 year ago)

I never use their device for anything other then a transceiver/bridge. I would just get my own gateway and place it inside theirs. Do get one that has updates. Replacing theirs is not a bad idea too.

[–] Vexz@kbin.social 4 points 1 year ago* (last edited 1 year ago) (1 children)

Depending on where you live you might just let your ISP give you a modem and you can choose the router yourself. ISPs use the TR-069 protocol which allows them to manage and administrate the router they gave you. This is probably what they did when they made the changes you mentioned. It even allows them to analyze your whole home network. Thanks to this they can spy on you if they want to. So my advice is to just get a modem from them and choose your own router because then they can't spy on you. My advice is to use OPNsense, it's open source.

Edit: Bridge mode + your own router so they can't spy on your home network would also do the trick.

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[–] Limit@lemm.ee 4 points 1 year ago

I've had bad luck with all the name brand router wifi combos. I've tried several high end models, from tplink to linksys to net gear. I've finally built a pfsense box as a router/firewall (qotom mini pc) and I've switched to ubiquity ap6 in my house. Finally something that works well for me.

Granted it depends on what you're comfortable with and what you use your devices for. I'm using vlans and vpns and different interfaces for various different things so I need the extra functionality pfsense offers.

[–] MonkderZweite@feddit.ch 4 points 1 year ago

Btw, for the proprietary apps try Shelter/Insular and TrackerControl.

[–] EpicFailGuy@kbin.social 4 points 1 year ago (2 children)

@LinkOpensChest_wav

Welcome to xFinity Xfi or whatever they call their crap.

Get your own router (that saves you 10$ a month and sparesy from this crap)

Or if you can't replace their modem, then get your own and use theirs in bridge mode

[–] LinkOpensChest_wav@lemmy.one 3 points 1 year ago

At first I thought that I couldn't use bridge mode, but it looks like I can.

I think I'll go this route to start with, but eventually replace the modem, too.

I've noticed there's an extremely wide range in prices for wifi routers. Is there really that much difference between them?

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[–] captcha@hexbear.net 3 points 1 year ago (6 children)
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[–] Norgur@kbin.social 3 points 1 year ago

I work for a German ISP (which happens to have a big mobile phone daughter in the US) and the thought of an ISP being able to do this without anything one can do against it is bonkers to me. I was just reminded from the comments here that you folks over there usually do not have aftermarket routers with modems built in. I mean, I'm using my employers router of course since it was way cheaper than any alternative but the thing will not lock me out of any settings because if it did that, ppl would just stop using it.

[–] SexualPolytope@lemmy.sdf.org 3 points 1 year ago* (last edited 1 year ago) (1 children)

I recently had a similar situation and ended up buying an Arris CM8200A modem and a TP-Link AX1500 router. I'm pretty happy with both. If you have any devices that can utilize the increased speed, I'd say the AX3000 will be worth it. You might also want a faster modem if our internet connection is faster than gigabit.

[–] LinkOpensChest_wav@lemmy.one 3 points 1 year ago

Just picked up the AX1500 for $60

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