This is a most excellent place for technology news and articles.
how many bags of popcorn can we eat before the other half panic, pivot hard or go out of business?
But but but, Daddy CEO said that RTO combined with Gen AI would mean continued, infinite growth and that we would all prosper, whether corposerf or customer!
…and the other half insists on learning the hard way.
The other half is too deep in the shit and too proud to admit they are wrong
As someone who works in customer support, I support this. Fuck ai.
I will note that AI customer service could be an improvement. Customer service helpline jobs are one of the worst jobs to get paid peanuts to do.
Of course, my preference is to upgrade the crap voice recognition system with an AI voice recognition system, which is way better at understanding words. The help desk jockeys can stay, as they do the real work.
Yeah, it could be, but these guys aren't looking to replace human workers with a robust, well-trained, and properly-deployed AI, they're looking to slash and burn their labor costs with whatever they think will squeak by.
I've used Amazon's AI live chat bots a fair bit over the years and I have to say they're actually pretty good. 90% of the time they can resolve the issue themselves (at least in my experience) and faster than it would take to connect to a person. But most people don't have Amazon's budget or customer service-oriented business model.
Thank fucking god
that is to say they did it and its not working.
Theyll use it as an excuse to say they cant find workers now because of ai and need to oursouce to a cheaper country
Good. AI models don't have mouths to feed at home, people do.
Point and laugh, everyone.
the other half also replaced business analyst with AI
If I have to deal with AI for customer support then I will find a different company that offers actual customer support.
If the customer support of my ISP doesn't even know what CGNAT is, but AI knows, I am actually troubled whether this is a good move or not.
Try asking for a level 2 support tech. They'll normally pass your call to someone competent without any fuss.
