this post was submitted on 26 Jul 2024
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They are in China and I am in the US. It is not worth my time. My best recourse is to spread the word so others aren’t burned as well.
I appreciate it. I'm trying to find an ereader now and I can cross them off the list. I wish I had leapt on the Pine64 one while it was in stock but I desired the color screens too much.
I have been happy with my Kobo Libra Colour I picked up after the terrible experience with Boox. I wish a phone sized option was available from Kobo but I have been enjoying the option to use a stylus more than I expected.
Oh yeah, I'm not saying you did anything wrong I'm just telling people to protect themselves when they buy their products.
They make nice eink devices, they just have a tendency to implode fairly often so definitely have buyer protection for a couple of years if you're going to spend on one.
There's really nothing you can do to go after them either, I doubt they have enough of a presence in the US to make a small claim worthwhile.
I'd you bought yours with a credit card take a peek at your card agreement and see if you have any coverage for electronics purchases. You might have coverage for 1-2y for phones, tablets, computers, etc and could make a claim through your CC company.
I got it through PayPal and ain’t nobody got time for that lol. I definitely learned. I ended up with a new Kobo and am very happy with it so I am actually happier long term.