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Study Finds Consumers Are Actively Turned Off by Products That Use AI (futurism.com)

submitted 3 months ago by morrowind@lemmy.ml to c/technology@lemmy.world

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[–] derfunkatron@lemmy.world 5 points 3 months ago* (last edited 3 months ago)

I went through a McDonald’s drive-thru the other day and had the most insane experience. For the context of this anecdote, I don’t do that often, so, what I experienced was just weird.

While not quite “AI,” the first thing that happened was an automated voice yells at me, “are you ordering using your mobile app today?”

There’s like three menu-speaker boxes, and due to where the car in front of me stopped, I’m like in between the last two. The other speaker begins to yell, “Are you ordering using your mobile app today?”

The person running drive-thru mumbles something about pull around. I do. Pass by the other menu “Are you ordering using your mobile app today?”

Dude walks out with a headset and starts taking orders from each car using a tablet.

I have no idea what is happening. I can’t even see a menu when the guy gets around to me. Turns the tablet around at me.

I realized that I was indeed ordering using the mobile app today.