Melbourne

Ha, yeah. I signed up for ANZ when I was 13 because I thought they'd offer a bank card capable of doing online purchases and being added to google pay, but I missed the part where they said they only offer those to people 16+. When I turned 14 I called my current bank and they unlocked the setting on my card which allowed that (I'd had a MasterCard for a couple of years, but the setting to allow online purchases was locked and I couldn't change it).

I went into an ANZ early last year to close my account, and it was a fucking wild experience. The branch was open, but they were in manual mode where the security guard was standing at the door pushing the green open button to let people in one by one. When he saw me, he opened the door but blocked my way and just said "what do you want", and I was like "uhh hi I guess, I just want to close my account please". He said, while towering over, complete with having a chewy in his mouth, "Nah mate you're gonna need an appointment for that." Then screamed "SHARLENE GET OVER HERE" at a woman over the other side. She came over and said "Yes love what do you need" and then started at me for a few seconds when I said I wanted to close my account. Then she screamed at another woman who came over, they whispered to each other, then the other woman said "okay give me your card and your ID" and took me to a table before eventually closing my account.

I don't know whether I came right after a bank robbery, or if they were closed or something (there were other people inside though), or if everybody working at the branch was just in a really fucking bad mood, or what, but it was an absolutely wild time. Although of course when I went in to open my account, everybody inside was super lovely and I had no issues. But it seemed like such an odd way to greet people that walk into your branch, I can't imagine why they'd do that unless there was something happening I wasn't aware of. Plus side though, I skipped the line and was pretty much in and out