this post was submitted on 30 Aug 2024
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EDIT. Sorry, this comment was intended for someone else but whatever. The general point stands.
Disagree somewhat. The gold standard of communities is the techie forum Hacker News. Even even after years of existence, and repeated influxes of the great unwashed from the R-site, the quality of conversation on HN is still astonishingly high.
The magic formula appears to be (1) a simple mandate for participants to show an interest and assume good faith, (2) a forgiving attitude to transgression which involves privately asking miscreants to behave themselves, and (3) an activist moderator who is always there to jump in and push conversations gently back on the rails.
Admittedly, Hacker News has specialist subject matter, which always raises the quality of a forum. But even its politics-focused discussions are generally civil, so something else is clearly going on. Most people agree that the moderator there is unusually effective, but the other elements also seem to be playing a role.
It should not really be surprising. Decent leadership, assuming good intentions, forgiveness, reform rather than retributive punishment - these things tend to result in better communities in the offline world too.