this post was submitted on 01 Sep 2024
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"... The “dirty secret” of the insurance industry is that most denials can be successfully appealed..."

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[–] KillingTimeItself@lemmy.dbzer0.com 26 points 1 month ago (1 children)

.... I thought most people actually just appealed most denials???

I was pretty sure this was already common knowledge?

90% of the time what happens is that you call up your insurance for some shit like hey my jaw be broken as fuck, and they go "nah thats cosmetic" and then you spend 2 weeks fighting with them until they cave and actually cover it.

[–] Buttflapper@lemmy.world 20 points 1 month ago (1 children)

you call up your insurance

They're "solving" this problem with less agents or customer service staff, automating the process so you have a robot to deal with that doesn't ever seem to understand what you're saying, and can't get you to the right place. Basically make it as hellish as possible to even get your issue reviewed. Then, they stone wall you and don't take yes for an answer no matter what

ah yes, this should be illegal, i don't care how much money it saves.