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Are acer laptops unreliable? (lemmy.world)

submitted 2 months ago by Darth_Vader__@lemmy.world to c/gaming@lemmy.ml

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I have an Acer Nitro 5, it's motherboard got fri3d the other day. Thankfully it was under warranty. But I wonder is acer laptops generally more unreliable than others?

Basically which laptops are reliable?

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[–] considine@lemmy.ml 1 points 2 months ago* (last edited 2 months ago)

Agreed that it likely depends on the region it was bought in. For most businesses and government services I have found the quality of customer service has dropped through the floor in North America as compared to 20 years ago. I worked in customer service for years and it's always been a horrible job. But it can be made better or worse by how the department is managed.

Lenovo Canada's customer service, shipping, and possibly quality control teams appear to be overworked because the result is slipshod work, ignoring the customer, and general incompetence. Again, I worked in the field and don't blame the individuals.

They are trading on their good name, and eroding it at the same time. Glad to hear it's better in Europe.