this post was submitted on 26 Oct 2024
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[–] NABDad@lemmy.world 1 points 3 days ago

Which is just "reduced staffing" in different words. If the kiosks weren't there, they would have hired more workers, built more restaurants, etc.

Except the study specified that the increased sales were related to the presence of the kiosks. They could do point of sale promotions that just weren't reliably done if a person was in between the customer and the computer.