this post was submitted on 24 Jul 2023
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Question about cancelling an order from PB Tech (self.newzealand)
submitted 1 year ago by Taubin to c/newzealand
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I created an order today for an SSD, and realized after that it was the wrong one. It allowed me to cancel the order after it was made, and it now shows cancelled, but I'm wondering how long it takes for the refund?

And does it matter the payment was with a prezzy card? I've never had to cancel an order from there so I'm not sure what the process is. Does it automatically get refunded or do they give store credit?

It's not a huge deal, but I ordered a 500gb SSD instead of the 1TB version which was actually $3 cheaper (same brand the 1TB is gen 4 the 500gb is gen3 from the manufacturer).

Any advice is greatly appreciated. Cheers.

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[–] Dave 6 points 1 year ago (4 children)

I recently had to return a dead hard drive, which happened quickly and smoothly (it had a long warranty on it so no CGA arguments). It was no more than a couple of days from sending it to having the money refunded.

Since you triggered the cancellation then it may not be the same, but this page says they will arrange for a refund so I'd think you can expect to have it refunded back to the prezzy card.

[–] Taubin 3 points 1 year ago (3 children)

Thank you, I'll keep any eye on the prezzy card. Cheers

[–] Dave 2 points 1 year ago (2 children)

Did you get your refund?

[–] Taubin 2 points 1 year ago (1 children)

They refunded it, then took it right back out, I'm waiting for a reply from them over it. If I don't hear from them by Monday evening, I'll contact prezzy.

[–] Dave 2 points 1 year ago

That's pretty weird. Careful with prezzy, I'm pretty sure they have fees for contacting them.