Videos

Please stop bending over backwards for the corporations.

Who's bending over backwards?

The customer shouldn’t have to control the taxi when they’re calling for emergency support like this

I agree. The car also shouldn't drive in circles around a parking lot, but here we are. In that situation, you do whatever works. If the fastest or easiest way to resolve the problem is to do something with the app on their phone, then so be it. It does no good to complain about what the solution should be when you're trying to resolve that. Save that for later once the problem has been resolved.

He was on his way to a flight. Flights are expensive.

Yes, and again, that's something to address after you fix the problem. Stop interrupting the person who's trying to help you to ask about compensation for a flight you haven't yet missed (and probably won't miss) rather than just do what they say to resolve the problem.

He has no idea for how long he’s going to be continually going in circles

But, it's going to be a lot longer if he keeps interrupting and bringing up the cost of his flight rather than just doing as the person trying to help him asks.

This is a customer in distress

No, this is a guy trying to make a viral social media post, who obviously cares more about an exciting story than trying to fix the situation. If he cared about fixing it, when the agent asked him to bring up the waymo app on his phone he'd have done it. Instead, he needed to keep his phone in hand so he could keep recording for social media.

Waymo comes out of this looking incompetent, as they should. But, this guy didn't do anything to make the situation better.