Luigi Mangione

You would think that a company dealing with doctors so often would know that they like to keep records, be ethical, and help their patients.

These kind of reactions always remind me of the quote:

"You own everything that happened to you. Tell your stories. If people wanted you to write warmly about them, they should have behaved better." - Anne Lemott

Yeah, what do they hope to get out of this? If they're worried about damage to their brand/image then threatening a doctor is not helping.

*lawyers

And the plural is part of why. They've always just been able to throw money at the problem.