this post was submitted on 04 Mar 2025
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Companies were never our friends, but it used to be the case that companies sold products. They sold a product and you got to use it and that was the end of it.
Now instead, thanks largely to the Internet, companies barely care about 'product' at all and instead are all trying to get in on that gravy train of monetised data slurping, subscription models, DRM on every consumable, firmware updates that change the terms on you after the fact, and so on. Every electronic thing in your home is now super hostile to you.
TVs, printers, fridges. These products used to be just products, but now they are trojan horses.
This shift in business model also means a drop in customer service. They used to sell you a product and stand behind it because eventually they wanted you to choose them when you needed a new or different product. Now that they have you roped in via a sort of forced dependency, they don't have to pretend to be nice to you even.
The last step is to put us all in prison and mandate we purchase their product (produced in the prison) from them while earning 69 cents an hour.
Exactly. The way to make money pre-Internet was "generate repeat business" and the way to do that was to create a product and service the customer was happy with.
The way to make money now is to get the customer trapped, then pump them as hard as possible.