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It's not sunk cost, dude. We agreed that $120 will get them 5 years of service that meets their needs. Even if they switch to jellyfin after 5 years, they still got their money's worth.
It's only sunk cost if they are worse off than if they had switched earlier. I guess if you're arguing that they would still have $120 if they switch today, I would argue they should still pay that $120 toward jellyfin's development. And that's assuming they have time to switch to jellyfin AND it fits 100% of their usecases, either of which could be untrue.
Sunk cost is more then just money... Every reply here is some variation of "i would switch but i have all my ratings and users settings in plex already and dont know how to migrate"
Which i can understand paying because you dont have time, i just also think its foolish to pay for a service like plex when the main use case is piracy, something a company like plex clearly can not continue to support legally forever.
Eventually the big media corps will decide they need to end all library sharing options and plex will not be able to win that fight.