this post was submitted on 15 Jun 2023
38 points (95.2% liked)
Melbourne
1871 readers
52 users here now
This community is a place created for the people of Melbourne and Victoria. We are a positive, welcoming and inclusive community. We might not agree about everything, but we always strive to stay civil and respectful.
The focus of our discussions is based around things that affect Victoria, but we are also free to discuss our local perspective on wider issues. Or head to the regular Daily Random Discussion thread to talk about anything.
Ongoing discussions, FAQs & Resources (still under construction)
Adoption Certificate for Nellie, the Daily Thread numbat (with thanks to @Catfish)
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
In a story that’s 100% my own fault for not learning, I’m battling Amazon. So that vacuum I complained about the other week? The one I brought for 495ish then dropped to 400ish 2 days later? Amazon wouldn’t price match. They said to just return the order and reorder it again. I didn’t. I brought from JB for 400 and sent the more expensive one back to Amazon who proceeded to charge me a “change of mind return fee” of 7 bucks after previously claiming I wouldn’t be charged. Now it’s just 7 bucks, I’ve wasted far more on things before, but because of how shit they’ve been I decided to fight it.
They are claiming they can’t offer me the 7 dollar refund as anything other than credit, but I keep telling them that I’m not gonna buy anything from them anyway so refund me the money as I’m legally I’m entitled too and for them to either get their shit sorted or I’m gonna charge back the full amount on the credit card.
Far out people don’t buy from Amazon cause if someone goes wrong it’s a fucking nightmare!
Geez. That sounds like an ordeal and a half. I know all too well about fighting over something that might seem trivial, but it comes down to the principal of the matter.
Here's hoping on the other side Amazon just refund you the money sooner rather than later. Surely there's someone there that looks at how much time is going into the admin of trying to resolve the complaint and just go "fuck it, it's $7". Then again, their Overlord and all round Evil Doer of a boss would be stingy enough that $7 would be something he'd fight tooth and nail over.
Deffo. They keep saying their system doesn’t support refunds this way. I say I don’t think under Australian consumer law they have a choice. Guess we will see what the ACCC say.
They ripped me out of a $20 gift card last year. I got gifted one and I ordered a few bits and bobs, even though it was all covered by the gift card, they still demanded I add a bank card. So I did. 100% of it came out of the gift card funds, and 0% out of my card. Then 5 minutes after they accused me of providing a stolen bank card and demanded I verify my card by sending in a statement + proof of balance. So I did. I tried 4 times, and then they removed my button to be able to upload documents. Couldn't even call a real human, because guess what, when your Amazon account is on hold YOU CANT EVEN ACCESS THE SUPPORT PAGE. It was only 20 bucks, but it just showed me that they are willing to fuck me over at the drop of a hat. At that point I decided that I will not shop there again, at all.
The irony is that that $20 they screwed me out of is nothing compared to the couple of hundred I since would've spent there
Exactly! That’s basically what I said to them, if you’re gonna screw me on 100 bucks you’re gonna lose the sale entirely. They did, so… suck eggs basically.
Within the 30 days you can do the return yourself without talking to a person, I change the reasoning if the return fee appears. The returns system can be automated for the first month.
Last year I had to respond to an email about why I had returned so many items, I just explained that I wouldn't have bought them in the first place if Amazon hadn't provided a peace of mind.