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[-] LemmyKnowsBest@lemmy.world 2 points 1 year ago

Because probably trying to put it in the past, it was a nice email but it was unnecessary and I think it draws too much attention to the simple slip up. Nothing needed to be said.

[-] Septimaeus@infosec.pub 2 points 1 year ago

Fair, my instinct would have been to immediately let them off the hook and reassure them so they wouldn’t kick themselves all weekend, but I probably would’ve preferred a more temporary and unofficial medium than email.

[-] Breezy@lemmy.world 4 points 1 year ago

Ive had a few customers say it on a call and in person, i laughed then said i love you too right back. Doing so always lightened the mood and caused even more laughter.

[-] Septimaeus@infosec.pub 3 points 1 year ago

Lol perfect. Everyone saves face and it still becomes shared history and rapport.

this post was submitted on 27 Apr 2025
1002 points (99.1% liked)

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