Hi, hopefully this isn't breaking any rules. I just wanted to show my experience with APC RMA process as UPS tends to be quite niche topic and this is also my first UPS so I had no prior experience with any other companies.
I've bought APC Back-UPS Pro 1500 in 10th of July 2022 and recently (early this July) it stopped switching to battery, it showed F02 error instead and immediately shut off the moment a power cut off.
1.) Getting hold of support, very difficult. Most of the links on the website were broken with error "under maintenance" took me around 1 week of trying to be able to contact anybody (I finally managed to get a phone number).
2.) Contacting support - the guy on phone told me where to e-mail my issue.
3.) E-mail - responded within 3 days. Told me the battery is likely bad and sent me a new battery free of charge which arrived another 3 or 4 days later. Also provided link with guide on how to properly reset the UPS (link was broken).
Unfortunately, battery wasn't the issue. I've e-mailed back ASAP after I've tried the new battery. They responded within a day and sent me a whole new UPS replacement (with battery) which just arrived (works).
They will come to pickup the new battery and old broken UPS in the next 2 days. (Free of charge shipping both ways).
Maybe post the phone number so others have a better chance of finding it in the future? My Battery is due to be changed soon and it sure would be handy.