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OpenAI says dead teen violated TOS when he used ChatGPT to plan suicide
(arstechnica.com)
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And that’s basically it!
The issue we're talking about is not getting a reply from bot in a chat or phone call. We're talking about people with metal issues using AI in a way that exasperates their problems. Specifically we're talking about people believing AI is their personal companion and creating personal connection with it to a point that wrong answers generated by AI affect their well being. Vast majority of people don't use AI like that.