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Technology
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What's even worse is when you have to go through a third party to buy from grainger.
A previous company wanted to increase their "diversity" which I agree with but rather than actually hiring diverse people or anything actually helpful they decided we could only purchase easily through this company. It was made very difficult to purchase from anyone else.
We needed 5 gallon buckets periodically. We used to buy them for 2.68 per bucket and 1.57 for lid. We used about 10 per year. Through this new company it was 87.10 for a 10 pack.
Worse what you had to do is go onto grainger.com find the item you wanted, go to their website, put in the grainger part number, some point typically within 72 hours you would get an email with a quote, go back to their website enter the quote number, purchase the item, and the item would arrive in a grainger box. But since you didn't buy it from grainger the "to" entry on address label was for who ever made the quote. So you had to go to the warehouse and ask if there was any packages. They would ask for the po number and then have to manually check all the packages for that number in the attn field of address labels. There was about 1000 employees in the building.
They wanted to use that company as it was "diversity owned" so they could claim most of their purchases were from "a diverse owned company"