Salesforce regrets firing 4000 experienced staff and replacing them with AI (maarthandam.com)

submitted 9 months ago by setto@fed.dyne.org to c/planetdyne@fed.dyne.org

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Salesforces has entered a phase of public reckoning after senior executives publicly admitted that the company overestimated AI’s readiness

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[-] slazer2au@lemmy.world 43 points 9 months ago

Behind the scenes, the layoffs triggered challenges that were not anticipated when the AI rollout was approved.

Former and current employees describe a loss of institutional knowledge, longer resolution times for complex cases, and an increased burden on remaining staff tasked with supervising AI outputs. In some instances, human agents were required to step in and correct AI-generated responses, eroding the productivity gains the layoffs were meant to deliver.

Not anticipated my ass. Every company that has gone down the path of firing experienced staff has run into this issue.

[-] alpha1beta@piefed.social 13 points 9 months ago

anyone with even a tiny fragment of a functional brain would foresee exactly this

[-] Mannimarco@lemmy.dbzer0.com 9 points 9 months ago

It wasn't foreseen by the people who made the decision, everyone else saw it coming from miles away

[-] setto@fed.dyne.org 5 points 9 months ago

My tinfoil cats are mewoing about a coordinated effort accros the IT sector to make one year with insane profit and the added side effect of lowering the wages accros the sector.

[-] slazer2au@lemmy.world 3 points 9 months ago

Like they did during COVID?

[-] setto@fed.dyne.org 2 points 9 months ago

You'd have to ask my tinfoil cats about the details. I'm still reluctant to attribute these "people" with the hormones necessary for cooperation, coordination, or anything starting with "co-" really...

..But the tinfoil cats have a point

this post was submitted on 25 Dec 2025

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