Asklemmy

43945 readers

623 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
!lemmy411@lemmy.ca: a community for finding communities

~Icon~ ~by~ ~@Double_A@discuss.tchncs.de~

founded 5 years ago

MODERATORS

721

Has anyone else noticed a sudden lack of reading comprehension skills? (sh.itjust.works)

submitted 1 year ago by ThatWeirdGuy1001@sh.itjust.works to c/asklemmy@lemmy.ml

460 comments fedilink hide all child comments

Just as the title asks I've noticed a very sharp increase in people just straight up not comprehending what they're reading.

They'll read it and despite all the information being there, if it's even slightly out of line from the most straightforward sentence structure, they act like it's complete gibberish or indecipherable.

Has anyone else noticed this? Because honestly it's making me lose my fucking mind.

you are viewing a single comment's thread
view the rest of the comments

[–] DeltaTangoLima@reddrefuge.com 48 points 1 year ago (4 children)

I think part of the problem is that so many people nowadays are conditioned to consuming information in bite-sized chunks (eg. tweets), they now just focus on key words and assume they have all the context they need.

It's akin to the problem I see with technical support help desks, be it the IT support team at work, or my ISP or mobile provider.

They read a few words and parrot the nearest response from their knowledge base/AI bot, and call it a job well done.

I'm literally dealing with this at work right now. Three times on my ticket I've been told to undertake a series of steps, which I not only stated I'd done when I first opened the ticket, but I also attached screenshots proving it.

Fucking frustrating.

[–] cjsolx@lemmy.world 11 points 1 year ago (1 children)

That may also just be a resources issue. Too many tickets, not enough reps, and the expectation of low average handle time are not exactly conducive to encouraging those deeper dives.

[–] planish@sh.itjust.works 2 points 1 year ago

Yeah, I assume when support people do not understand what I am telling them that they cannot afford to understand what I am telling them. Either they need to solve my problem in 30 seconds with a stock response, or else they need to get rid of me as fast as possible so they can deliver more stock responses to other people.

[–] vacuumflower@lemmy.sdf.org 3 points 1 year ago

they now just focus on key words and assume they have all the context they need.

In other words, any text around the keywords is supposed to just be a decoration. Because the purpose of a comment is to choose sides in their greens-vs-reds game, you are not supposed to convey any thoughts, what a thought even is again?..

[–] Dark_Arc@social.packetloss.gg 1 points 1 year ago* (last edited 1 year ago)

I've been running into this so much with paid customer support agents; it's been driving me mad.

And the amount of times no matter what you say they just respond "have you tried uninstalling and reinstalling?" 🤬