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cross-posted from: https://lemmy.ml/post/48438449
Also see https://xcancel.com/IntCyberDigest/status/2063573474598166734#m
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I doubt their support team has any control over the situation. It's honestly surprising you got the final email.
My enquiry was to see whether I could provide business details instead of confirming my identity.
The eligibility criteria is either an Australian resident individual or an Australian company.
They said I could transfer to a company but it costs $200.
I was trying to get them to tell me whether that was their fee or the regulator auda. Support didnt comprehend the question.