PC Master Race

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our second raptor lake cpu fail (lemmy.nz)

submitted 1 month ago by adarza@piefed.ca to c/pcmasterrace@lemmy.world

9 comments fedilink hide all child comments

re: raptor lake 'issues'

this one is a 14th gen on an asus board. less than a year old, i think. constant crashes and other 'quirks'. system builder (wasn't my purchase decision) is known to be a pain to deal with on warranty service. so we'll see what happens.

the first was a 13th gen xps. problems from first boot up. dell was great on addressing intel's issue. swapped the board and chip, and it had a brand-spankin'-new firmware that wasn't even pushed to their website yet. paid freight both ways, including priority overnight air return.

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[–] Romkslrqusz@lemmy.zip 5 points 1 month ago (1 children)

We’ve had a handful of these come through. The warranty extension applies even to Tray/OEM CPUs so you might get some traction with Intel of the OEM is annoying about it.

Funny enough, even before this fiasco we had a year where we diagnosed a disproportionate number of Intel CPU failures on 10th and 11th gen systems. 4 or 5 RMAs when 80% of the gaming PCs we saw were AMD, and then there were only 1 or 2 AMD RMAs that year.

[–] mynona@lemmy.world 2 points 1 month ago

I've got 3rd to 8th gen no issues, wonder how Intel lost the plot somewhere along the way. Fortunately wifi chips still seem solid.