this post was submitted on 07 Aug 2026
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Framawork Data Breach (lemmy.ca)
submitted 1 week ago by avidamoeba@lemmy.ca to c/framework@lemmy.ml
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Dear Valued Framework Customer,

We are writing to inform you of a data breach at our business intelligence database provider Metabase that resulted in an attacker accessing customer names, email addresses, phone numbers, and addresses. Your information was in the database that was accessed in this breach. This breach did not include order or payment information.

Just arrived into my inbox.

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[โ€“] chaospatterns@lemmy.world 7 points 6 days ago (1 children)

Like yes, it's technically not Framework's fault

I know it's a third party vendor that got hacked, but I really think the blame still falls on the company that contracted with the vendor.

Framework decided to hire this company and companies need to recognize the risk in hiring SaaS companies. I know at my previous job we had to go through security and privacy compliance reviews to decide it was even worth sharing data with a third party vendor.

Too many companies have a ton of SaaS providers and shovel customer data to each one.

[โ€“] Breezy@sopuli.xyz 5 points 6 days ago

Completely agreed. I just wished these companies actually faced punitive consequences instead of sending us another "oopsies, we lost your data again teehee; you're on your own!" type of responses.