95
She Was the Top Performer During Her Workplace’s Busiest Season—So Why Was She Punished?
(twistedsifter.com)
this post was submitted on 17 Aug 2026
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Reminds me of my ol' days working for telstra.
My calls were consistently under the target time. TL had a huge issue with this. Crawled over all my calls sideways, they were flawless, everything done perfectly, extremely happy customers - i'm just fast and good at this shit.
He wanted me to put customers on hold and essentially put a thumb up my arse to pad out my call time. I pointed out my faster call time meant slower workers weren't being harried when the teams call time was averaged and made us look good overall. I also pointed out the goal time was meant to prevent blowout, not something to waste customers time on. He did not like that.
He was a very very stupid man.
Those who can, do. Those who can't are managers.
Hey, i eventually became a manager, and a damned good one at that. Mostly because i made sure i stayed in the trenches, not up my own arse.
Yeah, I know. #NotAllManagers. 😝
Bwahahha
I wouldn't be surprised if upper management was telling them to pad it out because longer calls meant more people gave up.
Nah, at the time i was doing Active8 - setting up the exchange work / booking ADSL and cable internet installations. They wanted these. Which just makes it more insane he was complaining i was creating new accounts too fast