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Discussion Thread 👽 Tuesday 18 August 2026
(aussie.zone)
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this post was submitted on 17 Aug 2026
8 points (90.0% liked)
Melbourne
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Business brags about 24/7 support... with emails that get ignored, a phone number that goes nowhere and a "live" chat that isn't responding. Time for social media passive aggressiveness.
Time to see if they paid for the social listening feature in their social media management tool
Finally had to close the chat after 4 hours of waiting, got a half hearted "sorry, we're reaaaally busy" message 15 minutes later. I doubt that many were waiting 4 hours for a freakin' live chat response, so I vote completely unmanned for the afternoon and just checked in on during the last halfa. Sent a very plain "do as I command" email, complete with attachments of all previous emails sent and a copy of the chat history. I'm not asking for much, just a return address I can send this bloody thing back to.
Can't wait to get this resolved, leave them a narky review about the lack of support and block them so they stop appearing in my feed.
/end rant