Ask Lemmy
A Fediverse community for open-ended, thought provoking questions
Please don't post about US Politics. If you need to do this, try !politicaldiscussion@lemmy.world
Rules: (interactive)
1) Be nice and; have fun
Doxxing, trolling, sealioning, racism, and toxicity are not welcomed in AskLemmy. Remember what your mother said: if you can't say something nice, don't say anything at all. In addition, the site-wide Lemmy.world terms of service also apply here. Please familiarize yourself with them
2) All posts must end with a '?'
This is sort of like Jeopardy. Please phrase all post titles in the form of a proper question ending with ?
3) No spam
Please do not flood the community with nonsense. Actual suspected spammers will be banned on site. No astroturfing.
4) NSFW is okay, within reason
Just remember to tag posts with either a content warning or a [NSFW] tag. Overtly sexual posts are not allowed, please direct them to either !asklemmyafterdark@lemmy.world or !asklemmynsfw@lemmynsfw.com.
NSFW comments should be restricted to posts tagged [NSFW].
5) This is not a support community.
It is not a place for 'how do I?', type questions.
If you have any questions regarding the site itself or would like to report a community, please direct them to Lemmy.world Support or email info@lemmy.world. For other questions check our partnered communities list, or use the search function.
Reminder: The terms of service apply here too.
Partnered Communities:
Logo design credit goes to: tubbadu
view the rest of the comments
With most pre-written SLAs, the penalty is something like "we'll refund the service cost for the month" at best. So it's "we have a financial reason not to fuck up" not "you will be made whole if we fuck up and your business is down".
The SLAs are also often tied to SLOs (the quality they promise to deliver, e.g. "we promise to be up 99.5% of the time") that are very generous for the service provider. If your critical service was down 3.6 hours in a month, that would still meet a 99.5% SLO. So if your business was down for 2-3 hours per month, that would be a-ok. Only if it was down for say an entire day, you'd get (depending on the contract) typically either a day or a month of service refunded.
I'd take a provider with no SLO but a good track record over someone that offers an SLA. If they fuck up the month of refund is going to be the least of my problems, and if they fuck up repeatedly, I'll have to emergency-migrate away to a different provider either way.