The plane arrived in Bilbao, Spain, on Saturday without any of the passengers' checked bags. The bags were left behind in Zurich, Switzerland, Kavin Ampalam, a spokesperson for Swiss, told the news agency AFP.

Passengers waited in vain for more than two hours at a conveyor belt for their suitcases, according to the Swiss-German newspaper The Blick.

"There was a shortage of ground staff," Ampalam told AFP. Ampalam said the flight departed without its 111 passengers' suitcases "for operational reasons," as the plane had to fly another set of passengers from Bilbao to Zurich Airport before it closed. Swiss was operating the flight on behalf of Edelweiss Air, Ampalam said.

Ampalam said the flight crew waited for "one hour and 16 minutes" for the ground staff to load the bags onto the plane before deciding to fly to Bilbao without them.

"We understand the situation is not favourable for the people involved, and of course we regret the inconvenience," Ampalam told AFP.

Several passengers said the pilot in charge of the flight was apologetic over the delayed departure, but never mentioned leaving their bags in Zurich, according to Blick's report.

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[–] SatanicNotMessianic@lemmy.ml 2 points 1 year ago

I only check bags, for the exact same reason. I realized that some of my biggest stressors in traveling were getting everything to fit on a carryon-plus-backpack, and worrying about getting room in the overhead compartment. I’d rather stand around a carousel for fifteen minutes before walking to grab an uber than have to deal with that. I did the opposite for many years while business traveling on multiple flights weekly, and I just got tired of it. Different people have different tolerances for different things.

I do have to say that, after hundreds of flights, I had my bags lost exactly once. Fortunately it was on a flight home, so other than having to wait at the airport until midnight when they finally acknowledged they lost my suitcase, and having to receive my suitcase two days later at 10 pm from a sketchy guy in an unmarked white van that the airline sent out, it was okay. In that time, I’ve had two or three colleagues have their bags go missing on the way to a meeting /conference, and that’s with the combinatorial aspect to the problem. It’s a pain, but you wind up with a story and a new outfit, and most people you’re meeting with will understand the issue.