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submitted 19 hours ago* (last edited 19 hours ago) by spaghettiwestern@sh.itjust.works to c/technology@lemmy.world

McDonald's has been using artificial intelligence to dynamically price menu items in the US and some global markets, according to a report by Reuters. This involves finding the "optimal price" to match what a particular store's patrons would be willing to pay.

This fluctuates according to location, and even stores in the same city can have different cost amounts for the same exact items, according to information reviewed by Reuters. This is basically surge pricing, like with ride-share platforms, but for hockey puck burgers that have been sitting under a hot lamp.

Reuters got a look at the interface that franchisees use to access this technology and it's pretty creepy. Messages show stuff like "your restaurant is showing MEDIUM SENSITIVITY to price" based on "customer willingness to pay in your area." Cost differences at nearby locations can be stark. Researchers found that a Bic Mac at a Fresno, California store cost $5.69, but the same burger cost $6.89 at another branch two miles down the road. That's a 21 percent difference.

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[-] Dead_or_Alive@lemmy.world 22 points 10 hours ago

Normally my knee jerk reaction would be against this. But if it helps to drive McDonalds to lose customers in the long run, well…🤔

[-] DrSoap@lemmy.world 6 points 10 hours ago

I don't know who is going there any more. I know there are people, I have one a few blocks away and the drive through is always full but you can go to local places and get good food for so much cheaper.

[-] Dead_or_Alive@lemmy.world 3 points 6 hours ago

Kids who want happy meals drag their parents there. However once they hit 5th grade the allure of the happy meal fades and they usually don’t come back.

[-] SaveTheTuaHawk@lemmy.ca 1 points 1 hour ago

Kids who want happy meals drag their parents there.

Not my kids. It's called parenting.

this post was submitted on 30 Sep 2026
556 points (98.6% liked)

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