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submitted 19 hours ago* (last edited 19 hours ago) by NightOwl@lemmy.ca to c/nottheonion@lemmy.world
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[-] pomp@lemmy.world 0 points 10 hours ago* (last edited 2 hours ago)

Fair enough. I just see that as part of the process. If we didn't have to guide them, they'd have our jobs already

Edit: not sure why the replies are focusing on customer service chatbots which are agreed to be shit but also not what is being discussed

[-] zalgotext@sh.itjust.works 4 points 4 hours ago

They do have our jobs - I can't remember the last time I've called a customer service number and didn't get an AI voice bot as the T1 support. I also can't remember a time where the AI voice bot was sufficient at T1 support, I've always had to ask for a human anyways. But they've taken those T1 support jobs, even though they're ludicrously bad at them still.

[-] Obituarykidney@lemmy.world 6 points 10 hours ago

Yeah but that sucks. I don't want to have to argue with a bot too get some customer service. It's already taken their jobs and it's not ready or fit for purpose. Which is why it's ridiculous.

this post was submitted on 06 Oct 2026
211 points (99.5% liked)

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