I don't use discord. Recently, I tried to get into a community server because what can you do.
They have a bot set up. You get access to an isolated channel and have to confirm you've read the rules by checking a checkbox, whatever good that does. People who use discord may know what I'm talking about.
For the life of me, I didn't get that I have to click the emoji reaction to the post. I write software for a living. I know what reactions to posts are, but they were disabled. Clicking such an emoji to interact with it is a discord exclusive option, usually that opens a list of people who have reacted.
And holy shit was the "community support" dude a dick about it.

Sometimes you just have to be patient with people. It might be the most obvious thing to you, and it's just a blind spot for others, despite everything.