This never happened. I was a fucking ninja.

The closest I came to something like that was when the customer on someone else's call heard me, but they were crying with laughter. Fortunately, they only caught me when I roasted someone pretty damn hard.

They also heard me switch gears, and although it drove the tech's AHT up a bit, it was so funny to her that she asked me out. We ended up dating for three years. (dated the tech/csr, not the customer. The customer was being a Karen until she heard me, and then she changed her tone and the tech's call went much smoother.)