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The hostility these people have for their customers is really something to see.
You can kind of feel that hostility when just staying in a lot of those places. Which I refuse to do anymore. But I learned slowly after several bad experiences. I always justified it by "this doesn't usually happen and I'm saving money". Then at one point I realized it happens 50% of the time and you're saving not much if any money anymore. Airbnb hosts are largely selfish assholes who lie on their listings and don't care what happens to you or if you have a problem. I had my car broken into at an Airbnb and it was a whole debacle I won't go into, but the host ignored my calls and texts for hours after it happened. That's probably my worst experience but I've had at least 5 other memorably bad times as well.