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IBM CEO says open weight models are now irresistibly good and cheap on-prem
(www.theregister.com)
This is a most excellent place for technology news and articles.
I thought of it as grading as in an academic setting. If the top commercial models are putting out essays that are graded at 100%. The on prem models are putting out results that are graded at 90%. In the case of support emails, the results won't be much different.