My company recently shifted to a new time clock system, which uses AI for basic search functions. Search is also intended to be the primary way users navigate the site. The salesperson’s marketing was “oh it’s so easy, you just describe what you want to do, and the AI takes you there!”

I need to approve my time card each week. The page is literally titled “Time Approval”. But searching for “Time Approval” usually doesn’t yield any results. Sometimes I’ll get lucky if I search for something like “I need to approve my time card for last week” but even that isn’t foolproof. Like it literally can’t find the page I need every week, even when I search for the exact title of the page. And who the fuck wants to type out an entire sentence just for a basic site directory search?

The way to get to the approval page through the UI (by clicking through, without using the AI-powered search function) is like four obscure menus deep. This is something that every employee is expected to do every week, and they buried it like they were planning on making a treasure map. They intentionally made the UI unintuitive, so users would feel compelled to use the AI search. But then the AI search doesn’t fucking work, so I end up having to navigate the unintuitive menus anyways. I ended up just bookmarking the approval page directly in my browser, so I can log in and then use the bookmark to jump straight to that page.