Technology

59594 readers

3118 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

645

DoorDash now warns you that your food might get cold if you don’t tip (www.theverge.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

317 comments fedilink hide all child comments

DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.

you are viewing a single comment's thread
view the rest of the comments

[–] Zerlyna@lemmy.world 4 points 1 year ago (1 children)

It would be nice if you could put the tip you PLAN to pay, but without a certain rating afterward it doesn’t get paid. Sadly that would likely get abused by customers too. I would rather give them a better cash tip than a (ahem) documented one…

[–] June@lemm.ee 3 points 1 year ago

Uber Eats lets customers change the tip retroactively. As a driver this is riskier because people bait drivers with a big tip and then go in and remove it entirely after the fact for no reason.

The other issue is that most people don’t know what they’re eating when they give a rating. My 1 star reviews are from customers who’s food was done incorrectly by the restaurant or who gave such shit directions for delivery that it was impossible (had one apartment customer who wanted me to enter the secure building to leave it at their door but didn’t give access instructions, respond to my texts, or answer any of my calls… and they decided I deserved 1 star for that).

I’d like something that gives both customers and drivers more confidence. Like a proper wage from DoorDash that’s baked into the cost of service (maybe from those exorbitant fees they charge?). Just cut the tip all together and pay drivers appropriately and stop hiding behind the independent contractor shit as an excuse for exploiting people.