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DoorDash now warns you that your food might get cold if you don’t tip (www.theverge.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

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DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.

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[–] Ghostalmedia@lemmy.world 33 points 1 year ago

As someone that worked in the space, and was forced to AB test this, it’s because pre-tipping increases tip rates and increases the likelihood that an order will be claimed promptly.

That said, if I could wave a magic want and get my way, I’d say that these people need to be employees, and true delivery costs need to not be hidden in fees and tips.

It IS expensive to deliver stuff, and we need to be upfront with that.