this post was submitted on 01 Nov 2023
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Cold food would be an improvement over the last three times I ordered food with DoorDash. Last three times, the driver stole my food. I'll never use them again.
We've had multiple orders delivered to the wrong address. We get confirmation pictures of our food sitting on someone else's doorstep. Has happened with all of the services. We live in a regular neighborhood with houses and streets pretty much laid out on a grid and signs everywhere so I don't get the problem but it happens about 50% of the time. None of the places with employee delivery have trouble finding us.
Grub hub was the last one we hadn't canceled since we get discounted delivery fees through something ( a credit card bonus I think?) Ordered dinner two weeks ago, and got another wrong address delivery, so my husband calls customer service for a refund and they insist on trying order again first. They got it right, but we got food 2.5 hours after we'd ordered.
We've canceled all delivery services now.
Did you report it? I imagine they take that seriously but they also don't have any way of knowing if someone is just being psychopathic.