this post was submitted on 02 Nov 2023
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True, I know what he is getting at and why he is asking. I just don't appreciate the tone, and as he purports that he has 30+ years exp in call centres and management, I would have thought that he would be less tone-deaf
I have a nice email I wrote, explaining the issue, and it was sent to us all (not just me). So I'll see how it goes lol