this post was submitted on 05 Nov 2023
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[–] Gestrid@lemmy.ca 9 points 1 year ago (3 children)

It probably won't always work, but pressing 0 is usually a "hidden" option that'll connect you to a human. It used to be used to connect people to an operator, and many companies still use it that way, even if they don't advertise it.

[–] TurboDiesel@lemmy.world 3 points 1 year ago

I've been encountering fewer and fewer of those that still work lately. Most IVR systems I've interacted with just disconnect you if they can't understand your input.

[–] Classy@sh.itjust.works 3 points 1 year ago

I've had plenty get really snarky when you try to do that. The prompt will pause then just restart the speech.