We're at the end of our rope with Asda. Everything is being substituted, and we're fine with that when it's just another brand of the same thing but like they're sending entirely different vegetables to the ones we need, they're substituting meat-free ordered items with actual meatballs, etc etc. It's got the point where the delivery guy just apologises sadly every week.
It's possible to set "do not substitute" on everything but it's a ballache, and then we'd still have to go shopping anyway since half our order would still be missing.
So. Which supermarkets actually deliver most of what you order? Or at the very least, have a sane policy of substitutions?
Thanks!
Edit: Added a cute dog pic for a bit of extra casualness.
Unless they've got a disability preventing them from doing the grocery themself, I don't know why anyone would ever want to let someone else choose fresh produces for them in the first place...
Grocery delivery from normal stores (vs specialized services) was never intended to be the way most people would do their grocery. They don't have enough staff to take care of it properly and since it doesn't increase their profits vs people going there directly (which they have to do anyway because food is essential), they won't hire more, so the staff is just rushing to fill up orders as they come and won't bother looking for the best product like people would in person.
Time might be precious, but you're probably wasting a whole lot of it trying to fix whatever got delivered instead of what you expected.
To be fair. The main reason stores want delivery to become the way. Is because running a customer facing shop is a huge cost. Compared to a warehouse. The main difference in cost is the 2nd level transport to your door. Hence why they are all shuffling the delivery prices atm.
As with many industories, Corps are desperate to move out of high foot fall areas. Where building costs etc cannot be reduced. Or more to the point move to much smaller real estate in those areas, local like stores. Add the costs of keeping a area designed for the public safe and clean vs a work area where display is not important and staff can be expected to follow safety rules(IE as long as they are told not to do that. The corp ain't held responsible. As often).
Then add how much work it is for corps trying to sell stuff with shorter sell by dates. Emploee picking and delivery makes that much more manageable. Reducing waist.
Basically ATM its more of a cost to the corps. But the corps def see a future where it not only becomes more profitable. But solves a huge nomber of threats they see coming down the road, related to property location.