We're at the end of our rope with Asda. Everything is being substituted, and we're fine with that when it's just another brand of the same thing but like they're sending entirely different vegetables to the ones we need, they're substituting meat-free ordered items with actual meatballs, etc etc. It's got the point where the delivery guy just apologises sadly every week.
It's possible to set "do not substitute" on everything but it's a ballache, and then we'd still have to go shopping anyway since half our order would still be missing.
So. Which supermarkets actually deliver most of what you order? Or at the very least, have a sane policy of substitutions?
Thanks!
Edit: Added a cute dog pic for a bit of extra casualness.
Honestly can't say a bad word against Morrisons - at least from a customer point of view.
I do feel bad for the drivers who seem to have gigantic catchment areas, but they're always friendly, the bags are well packed, and the subs are sane.
Note: we do still buy things like meat in-store, because we're picky.
+1 for Morrisons. They don't often sub and when they do it's usually not completely mad. We found it was significantly better than the others. I think it's because they use Ocado's tech rather than whatever bodge the other supermarkets have come up with.
Ocado was also good when we tried it ages ago but of course quite pricey (and the last thing I need is easier access to Percy Pigs).
This bodes well for the fact that we've just booked an experimental Morrisons slot for next week!
Our Asda driver is great too tbf, although he is maybe getting a bit too familiar with our shopping habits so it was probably time to mix it up anyway 😅
I know I am very late to respond, but amazons grocery service had an option to accept or decline replacements while the employee is picking them if you have the app open. They use Morrisons inventory iirc.