this post was submitted on 21 Nov 2023
1220 points (95.9% liked)
Firefox
17768 readers
20 users here now
A place to discuss the news and latest developments on the open-source browser Firefox
founded 4 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I can tell you've never had to do T1 tech support before.
It's kind of staggering just how illiterate users can be.
I doubt the fix is to make them need less literacy
When you are competing for customers not providing the illiterate morons of the world a simple UI leads to them going to your competitor which does.
And unfortunately those illiterate morons outnumber every one else by a significant chunk.