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Seems to heavily depend on your provider. Some work with the standard phone apps, some have their own apps, but most don't seem to offer it at all here in Germany. One even sends you an audio MMS instead and just calls that "Visual Mailbox". It's crazy to me that such a basic and useful feature still isn't just a standard thing on all phones.
My husband and I have the same provider but different brands of phone. I have visual voicemail, he doesn't and my phone is the older one. It seems like Samsung and Apple are the only ones to even offer the app so far.