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I think it's because Jellyfin still needs some polish.
It's getting better every day, though. I run both in parallel and usually use Jellyfin, but my family uses Plex for now.
Try Emby. It's a more polished Jellyfin although it's not FOSS I find it much better than Plex
If I'm understanding correctly, Emby has been hostile to FOSS (alleged GPL violations, etc.) and Jellyfin forked from it. Due to that, I'm not planning to use Emby.
Having said that, I'm always interested in hearing about projects in this space. What things do you like about Emby?
Honestly it just works and works well. I had all sorts of issues with Plex with subtitles not working and weird transcoding issues where red blocks would randomly appear. Also I found Plex kinda ugly tbh. I tried Jellyfin and it seemed a bit 'hacky' but this was a few years ago so maybe it's improved but I currently have no reason to try it again. If you're using Plex/Jellyfin/Emby you are most likely pirating media so worrying about GPL violations is probably not top of the list.